This web site is owned and operated by Westlake Communications Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Westlake Communications Ltd
2 Acorn Close Pettits Lane Romford Essex RM1 4GJ United Kingdom
Phone: 0800 298 8011
Email: sales [at] westlake [dot] co [dot] uk
Company number: 4264141
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The majority of orders are dispatched via couier to anywhere in the UK. Typically, orders are dispatched the same day for orders received before 2:00pm for next day delivery, subject to stock availability.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.|
|Credit Card Security We use HSBC to undertake our Credit Card Authorisation services. We use the highest level of encryption currently available (128 Bit). When buying goods or services online it is always a good idea to check that you are using a secure payment service - look for the yellow padlock on the bottom of your browser.|
|Guarantee All new products come with a manufacturer's 12 month return to base warranty. For added protection some items are available with extended warranties or can be covered by a maintenance contract that covers parts and labour. We do not offer advanced replacement items for warranty repairs.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 298 8011 (International +44 0800 298 8011) or fax us on or write to us at 2 Acorn Close Pettits Lane Romford Essex RM1 4GJ United Kingdom|
Westlake Communications Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
The Buyer shall inspect the Goods immediately upon receipt and shall notify Westlake Communications Ltd via email within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to Westlake Communications Ltd. The goods will then be tested and if found to be defective or damaged will be repaired or replaced under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.
Goods can only be returned upon confirmation by a Westlake Communications Ltd representative. The customer will need to complete and sign a returns form (RMA) detailing the fault which will need to be faxed to 0870 443 9045. The customer will be issued a counter signed RMA form with RMA number which must be included in the package when returned. The items must be returned with all their original packaging, with the packaging unmarked - the item should then be packaged in a seperate delivery box so that no damage occurs to the packaging during transportation. Faulty items will be repaired and returned under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.
Items that are not faulty can be returned with a re-stocking charge of 30% but only when agreed beforehand by a representative of Westlake Communications Ltd. Any special order item or configuration charge cannot be refunded.
Consumers rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
The above directive does not apply to business to business transactions - as outlined in the directive "business" includes a trade or profession and "consumer" means any natural person who, in contracts to which these Regulations apply, is acting for purposes which are outside his business.